http://www.jimchampy.com business | insight | reengineering Sun, 25 Sep 2011 11:49:14 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://www.jimchampy.com/2010/04/28/jim-in-the-wall-street-journal-taking-care-of-the-customer/ http://www.jimchampy.com/2010/04/28/jim-in-the-wall-street-journal-taking-care-of-the-customer/#comments Wed, 28 Apr 2010 18:12:58 +0000 admin http://jimchampy.wordpress.com/?p=71 Read a review in The Wall Street Journal , “Taking Care of the Customer”

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